Customer Relationships: Using questions to create more value with clients
It is surprising to no one that the way you ask a question can yield different responses. And in a customer relationship, asking questions and…
Can soft skills be taught and do they matter in the workplace?
This is a story of two scientists. The first one is Bob. Too many of us know a brilliant scientist or engineer like Bob, who…
Brainstorming growth with the Ansoff matrix
A profoundly simple tool for mapping growth is called the Ansoff matrix. You can read about it here: https://en.wikipedia.org/wiki/Ansoff_Matrix. Entrepreneurs in government and industry use…